The United States built its nonequivalent economy (maybe till recently) by having the best customer services in the world. If I have to choose one service that I really love the most it has to be The United States Postal Service (USPS). Receiving the mail six days a week in my residence mailbox has to be the best customer service ever. Not to forget to mention that if a package doesn’t fit in the mailbox the mail man will deliver it to your doorstep with a big smile.
The Postal Service uses mini-trucks like in the picture below to deliver mails within the city limits. I like seeing these USPS trucks because receiving a snail mail will always have it is charm.
Due to the current economic crisis and to the advent of digital era of communication, the USPS is not in a better shape, financially, than many other private and public services in the US. This means if the government didn’t bail out the postal service it is possible that it will shut down. Their deficit will reach 9 billion dollar by the end of this year, 2011.
Unfortunately, some Americans don’t see shutting down one of the most efficient services in the country as something bad or maybe not as sad and shocked as I am. Probably because Americans take receiving their mail daily to their doorstep for granted, a service that looks like a futuristic dream for many countries.
Being someone who for almost 30 years of his life never got accustomed to receiving mail six days a week to his doorstep finds such service invaluable. In Jordan, one has to rent a mailbox in the post office to receive his mail.
Although, USPS is not a private business I once received a phone call from the post office at 9 pm to reply to a complain I filled out in their website about a late delivery. I sent a certified mail to someone and the delivery took longer than expected (3 days delay only). They called me to tell me it reached its destination and that they are sorry for this mistake.
You can never get such outstanding service for a very cheap cost. Emotionally speaking, bailing out the USPS should be a priority over bailing out big greedy corporates.