Life in America

Lost and Found at Chicago O’Hare Airport

I arrived Amman Sunday August 23rd, 2014. On Monday 24th, I received the following email from ————-@tsa.dhs.gov:

Please contact us regarding your lost laptop.

Thank you
————-
Transportation Security Administration
Chicago O’Hare International Airport
Program Assistant
Customer Support and Quality Improvement
Phone: ————-
Fax:  ————-
E-Mail:————-

I thought it was one of those scam emails but the email address didn’t look a scam. So, the first thing I did was to check my laptop bag. After checking my bag and finding that my laptop was indeed missing I wrote back to the contact person. It seems I forgot to return my laptop to my carry on bag after screening. And after a long and an exhausting trip the last thing I wanted to do was to work on my laptop. So, I didn’t know it was missing in the first place.

In my email reply I CC’d a friend who lives in Columbia, MO since it is easier to ship my laptop to Columbia. Long story short I got my laptop yesterday in Amman. The laptop arrived Amman two weeks ago but I wasn’t able to go there because I had a bad flu.

Anyway, this is to thank the TSA at Chicago O’Hare International Airport for being proactive and prompt.

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9 thoughts on “Lost and Found at Chicago O’Hare Airport

  1. I also want to thank my friends in Columbia who made the proper arrangements to make sure I receive the laptop via another friend who luckily was traveling to Amman.

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  2. I remember while I was working at an airlines company, we used to inform the passengers in such a case that we are not liable for any damage or loss of electronic machines, yet we will do our best in finding the lost ones.

    Usually lost-and-found return what the passengers lost at the airplane or near the scanning machines otherwise it will disappear.

    Salamaaat and welcome to Jordan to ur laptop 🙂

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  3. That was a scam email Malik. The laptop belongs to me, I mean a friend of mine, who surprisingly is on a visit to our place. Please send it over & I’ll gladly make the swap 😛
    ———-
    Glad you got it back in one piece (if u know what I mean)!

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    1. I started writing observations on Facebook but it seems Jordanians are not very open to criticism 🙂 especially, the ones living overseas. So, I am going to write them here.

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